Amazon Add-on Item Disaster

This is what happens when you hire the brightest young MBA straight from the most elite school in the country. The policy makes perfect sense in a financial vacuum, but implementation leaves your best customers (NOTE: I also generate about a $100k a year in AWS services) with no recourse and diminished goodwill. It’s shocking the policy was actually implemented.

Me:I’m a prime member. Why can’t I buy two of these?
http://www.amazon.com/Sharpie-Permanent…(See full link)
Amazon:Hello my name is Shereen, I’ll be happy to assist you today.
How are you doing?
Me:fantastic, until I learned I can’t buy stuff on Amazon.
Amazon:I am so sorry to hear that you are not able to purchase two of the
Sharpie Permanent Markers, Fine Point, Black, 12 Pack (30001).
Can you tell me, are you ordering just these two items?
Me:nope, also:
Three of these: http://www.amazon.com/gp/product/B00144…(See full link)
And one of these:
http://www.amazon.com/gp/product/B008CC…(See full link)
Amazon:Thanks for the information Brian.
Me:The sharpie thing is annoying. My wife starts teaching Kindergarten in two weeks and we need the pens.
Amazon:I see that the Sharpie Permanent Markers Fine Point are add on items, so the order needs to be over $25 and all items needs to be shipped by amazon so that it can be one order.
Me:What?
That’s a $50 order and it’s not good enough is what you’re saying.
Amazon:The Intex 59900E-6 Easy Set Pool Replacement Type A or C Filter Cartridge, 6-Pack is shipped and sold by a third party seller, meaning that it will not be in the same order as the markers, which will not make the order qualify to have the Sharpie Permanent Markers, Fine Point, Black, 12 Pack (30001).
Me:It’s in my Amazon shopping cart so how is that my problem?
I need the pens so Amazon’s position is that I must buy them elsewhere. Right?
Amazon:The website allows other sellers to offer their products as well.
I have checked and i see that there is a seller who uses Amazon as the shipper, if you like, you can select that seller and then the pens will be able to ship to you.
Me:Right, probably the ultra fine point.
different product.
I get it now.
I probably run a couple thousand dollars a year through Amazon and now I can’t get $5 worth of pens on my $50 order. Unbelievable.
Amazon:The Intex 59900E-6 Easy Set Pool Replacement Type A or C Filter Cartridge, 6-Pack is the one that is not allowing the order to be completed as it is being shipped form a third party seller.
Me:I’ll post this on social media and stop by Staples on the way home.
Thanks.

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